Refund policy
Warranty
- Process: Ring or email with your concern and to get review authorisation and return address details. We will assume responsibility for the item, once it arrives to us. In house repair: we will turnaround the item ASAP and certainly within a few business days if it’s repairable with stocked parts, otherwise mostly weekly air-freight imports mean parts will arrive within days, so delays are minimal and always reasonable. We return items by Tracked Australia Post Parcels.
- Usual guarantee exclusions for cases, straps, glasses, crowns apply but we will look reasonably at any claims on a case-by-case basis.
What is the Warranty?
All S&B products are covered by a 12 Month Limited Warranty from the original date of purchase against manufacturing defects in materials and workmanship.
Our Products Come with Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
• A replacement or refund for a major failure, and
• Compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the sunglasses repaired or replaced if the sunglasses fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law.
What Is Covered (12 Month Manufacturing Defect Warranty)
This warranty covers manufacturing defects including:
• Structural faults in hinges or joins
• Manufacturing misalignment
• Hardware failure under normal intended use
If a manufacturing defect is confirmed within 1 year of purchase, we will, at our discretion:
• Repair the product, or
• Replace it with the same model (or a comparable model if unavailable)
Proof of purchase is required.
What Is Not Covered
This warranty does not cover:
• Accidental damage (drops, crushing, impact damage)
• Scratches from normal wear and tear
• Heat damage
• Improper care, cleaning with harsh chemicals, or unauthorised repairs
• Loss or theft
• Damage caused by pets
• Cosmetic wear that does not affect functionality
Normal wear and tear is not considered a manufacturing defect.
Warranty Conditions
• Applies to the original purchaser only
• Non-transferable
• Valid for 1 year from the date of purchase
• You may be required to cover return shipping costs unless the claim relates to a major failure under the Australian Consumer Law
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at accounts@steelandbarnett.com.au.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at accounts@steelandbarnett.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@steelandbarnett.com.au.